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The
Essar Group is set to revolutionise the
telecom retail market with the introduction
of "The MobileStore", India's
first national chain of multi-brand and
multi-service outlets in the telecom retail
space. The Essar Telecom Retail Stores are
a one stop mobile solution shop which will
offer Telecom Products like Handsets &
Accessories, Mobile Connections & Recharges;
and other Entertainment products like MP3
players, Gaming Devices, DTH, Cameras and
Services like Value Added Services, Handset
Repairs, Handset Exchange and Bill Collection.
The stores will be company owned and company
run and the outlets will be located to maximise
convenience within neighbourhoods. The objective
will be to be top of mind in the Indian
consumer's mind for anything to do with
a mobile phone or a service.
Essar Telecom Retail plans to set up over
2500 stores in the next 3 years across 600
cities, thus covering virtually every major
town in every state across India. Over Seventy
stores have already been launched and are
serving customers across Mumbai, Delhi,
Kolkata, Hyderabad, Chennai, Bangalore,
Pune, Chandigarh and Ahmedabad. Another
100 stores are scheduled to come within
the next 6-8 weeks. The chain would be almost
600 stores strong, spanning the top 100
cities and towns, within the next 6 months.
Essar Telecom Retail, India's first national
chain of multi-brand and multi-service telecom
outlets under the brand name "The MobileStore"
has now tied up with the Virgin Group for
a brand licensing, technical and consultancy
services agreement. Under this agreement
Virgin will provide their expertise in the
areas of branding, marketing, customer care,
store operations and staff training.
Under this arrangement "The MobileStore",
will now be Powered by the Essar brand heritage
along with the backing of the Virgin brand
which stands for good quality, brilliant
customer service, innovation, fun and good
value.
"Essar is a key player in the ever
burgeoning retail markets in India. Virgin
on the other hand is one of the most respected
service brands in the world. Together we
will gain in strength and bring to the customer
a new and world class experience at "The
MobileStore" through this partnership"
- Said Mr Ravi Ruia .
The key strength of "The MobileStore"
is the trained and knowledgable staff, helping
customers to select the right telecom product
or service to match their needs. Virgin
will share its international expertise to
further enhance performance across store
operations, processes and systems.
"Customer service has always been
at the very core of Virgin" said Richard
Branson, "and it continues to be central
to our business strategy. We're very proud
to be associated with "The MobileStore"
and believe together we have an opportunity
to fundamentally change the face of mobile
retailing in India".
About Essar:
The Essar Group is one of India's largest
conglomerates with a balanced portfolio
of assets spanning the manufacturing and
services sectors; Steel, Energy, Power,
Communication, Shipping & Logistics,
and Construction. The group has an asset
base of over USD 6 billion (Rs. 27,000 crores).
It employs 20,000 people in 50 locations
world-wide.
About Virgin:
Virgin is one of the world's most recognized
and respected brands. Conceived in 1970
by Sir Richard Branson, the Virgin Group
has gone on to grow very successful businesses
in sectors ranging from mobile telephony,
to travel, financial services, leisure,
music, holidays and retailing. Virgin has
created more than 200 branded companies
worldwide, employing approximately 50,000
people, in 29 countries. Revenues around
the world in 2006 exceeded £10 billion
(approx. US$20 billion). |